Scanner Not Charging or Won't Turn On

Only the SA1000, SA1100 and SA9300 have an ON/OFF switch. It has a short movement and can easily stop halfway, so push it fully to ON. These models don't charge while switched off.

All other models have no switch: press the scan button to wake them up.

1. Plug the USB cable straight into the scanner, even if your model has a charging base. This shows whether the problem is the scanner or the base.
2. Charge for at least 20 minutes before testing. A full charge takes about 2 to 3 hours, depending on the model.

While the cable is plugged in, the light is red when the scanner is off or disconnected, or purple when the scanner is on and connected. If it's another color, flickers, or doesn't turn on, try a different cable:

• USB-C: SA1000, SA1100, SA1200, SA9200, SA9300 and SA9400. Most SA9200 units use USB-C, but some earlier versions use USB-B. Check your scanner's charging port before ordering a replacement cable.
• USB-B: SA3500, SA3600, SA8800, SA8900, SA9000 and SA9100.

The SA3600, SA9000, SA9200, SA9300 and SA9400 come with a charging base. If the scanner charges with the cable but not on the base, gently clean the pins on the base and the metal plates on the bottom of the scanner, then try again.

Plug the cable into a different USB port, or into another computer or USB charger. Some ports don't give enough power to charge.

Contact us with your model number and what you've tried. A photo or short video of the scanner while it's plugged in helps us find the cause quickly.