How can we help?

Setup guides, troubleshooting and answers for your ScanAvenger barcode scanner.

No drivers or software required. ScanAvenger scanners work like keyboards, entering scanned barcode data wherever text input is supported.

Connect your scanner

Pair your scanner with a computer, phone, tablet or POS.

Connect with the USB Dongle Connect via Bluetooth Connect with a USB cable

Use your scanner

Settings, features and everyday use.

Find your scanner's model number Set your scanner's date and time Use Storage Mode (inventory scanning)

POS & Software

Set up your scanner with your point of sale or software.

Shopify POS and Shopify Admin Clover

Troubleshooting

Most common solutions in a few steps.

Scanner not scanning Scanner won't pair or is disconnecting Scanner not charging or won't turn on Scanner types wrong characters On-screen keyboard disappears Reset your scanner to factory settings

New to your scanner?

Most customers are scanning within a couple of minutes:

Charge the scanner.
Plug the USB Dongle into your computer and wait about 30 seconds. The scanner pairs automatically.
Open a text editor such as Notepad or Word and scan a barcode.

Using a phone or tablet? See Connect via Bluetooth.

[Video embed: Getting started with your ScanAvenger scanner]

Find your model

Your scanner’s model number is printed on the label, usually next to the trigger. The last two digits can vary by production batch: for example, an SA9213 is an SA9200 Series scanner.

Knowing your model helps you find the right manual and guide.

[Photo: scanner label showing where the model number is]

Manuals and resources

Still need help?

Our support team is available 24/7.

Contact form | helpdesk@scanavenger.com | +1 (424) 444-6929